Answers from your documents, with the source attached.
An employee searching across policies and procedures needs to know which document applies. We design knowledge assistants that connect answers to permitted sources and make unanswered questions clear.
Custom workflow design and development
Where to start
Start with approved documents and questions with known answers. Define each source’s owner, access rules and update date, and how the system handles an old version or a retired procedure.
The output
A concise answer with the paragraph supporting it, plus any gap or conflict. If the documents do not settle the question, show what the employee needs and who can review it.
An illustrative example
An employee asks which documents an internal procedure requires. The example shows the requirements from a fictional guide, naming the guide and paragraph. Conflicting versions are flagged for the process owner.
What we evaluate
Evaluate source selection, citation accuracy, access rules and questions the documents do not answer. Decisions requiring formal approval remain with the responsible specialist.