Customer-request context, ready for the team handling it.
A service question differs from a change request or a complaint that needs a decision. We design workflows that distinguish these cases and prepare the answer, information or handoff the team needs.
Custom workflow design and development
Understand the request
Identify the request type, available information and its source. If an order reference or essential detail is missing, prepare a clarification before proposing an action.
Answer or handoff
The output might be an answer from an approved procedure, a clarification question or a handoff explaining the customer’s request, what has been checked and what the specialist team needs to do.
Language and detail
Review Arabic and English against representative requests. Preserve names, request identifiers and dates, with the same terms and commitments in both languages.
Decision boundaries
Refunds, account changes and binding schedule changes need an authorized owner. Define handoff conditions and the context employees need before connecting an execution tool.